Technical Engineer

About the role

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Role Overview

As a Technical Support Advisor, based in Stockport, you will provide high-quality technical support to installers, dealers, and internal stakeholders, ensuring an excellent customer experience while supporting the continued success of Carrier and Toshiba Residential and Light Commercial Systems .

Working as part of the Technical Support team, you will deliver expert product guidance, troubleshoot technical issues, and support field activities. This role combines office-based technical support with occasional customer site visits, workshop activities, and participation in training and industry events.

Key Responsibilities

• Provide technical support to installers, dealers, and customers via telephone and email.
• Manage the Technical Support inbox, ensuring enquiries are responded to accurately and within agreed service levels.
• Investigate technical issues and produce detailed technical reports and recommendations.
• Carry out customer site visits to provide on-site technical support and resolve product-related issues.
• Prepare documentation and paperwork required for invoicing site visits.
• Perform hands-on technical work within the wor