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StarHub

Service Architect

StarHub

Singapore, Singapore · RemoteMidContractDesign Sign in for match

About the role

Job Description

Key Responsibilities

Complex Engagement & Pursuit Leadership

  • Lead technical strategy for large RFP/RFQ and proactive pursuits.

  • Architect multi-year transformation roadmaps (Hybrid Cloud, Modernization, Managed Services).

  • Conduct discovery workshops with C-level stakeholders.

  • Shape deal constructs including:

  • Multi-tower managed services

  • Outcome-based contracts

  • Transition & transformation models

  • Risk-sharing or co-investment frameworks

  • Define transition approach from incumbent providers.

  • Drive win themes, differentiators, and competitive positioning.

  • Present solution architecture to executive boards and procurement panels.

  • Ensure solution defensibility during commercial negotiation phases.

End-to-End Service Architecture

  • Design standardized, scalable Hybrid IT service blueprints.

  • Architect services across:

  • Private Cloud (VMware, Nutanix, OpenShift)

  • Public Cloud (AWS, Azure, GCP, Huawei Cloud)

  • Network & SD-WAN

  • Cybersecurity

  • Backup, DR & Resilience

  • Observability & AIOps

  • Develop reference architectures and service catalogs.

  • Ensure service repeatability and industrialization.

Transition & Transformation Governance

  • Design Transition & Transformation (T&T) frameworks:

  • Knowledge transfer models

  • Phased migration strategy

  • Stabilization plans

  • Identify delivery risks and mitigation strategies.

  • Embed automation-first and observability-driven operations.

  • Align operating model to DevOps / SRE maturity goals.

Commercial & Financial Structuring

  • Partner with Finance & Pricer to:

  • Develop cost models

  • Validate margin assumptions

  • Define pricing strategies (consumption / subscription / outcome-based / financial leasing model)

  • Balance competitiveness vs profitability.

  • Assess delivery complexity, staffing model, and operational overhead.

  • Define scalable staffing ramp-up and ramp-down models.

Governance, Risk & Compliance

  • Embed security-by-design and zero-trust principles.
  • Ensure regulatory compliance (CII, financial services, public sector where relevant).
  • Design high-availability and disaster recovery frameworks.
  • Ensure contractual SLAs are technically achievable and defensible.

Cross-Functional Technical Leadership

  • Act as technical lead in bid war rooms.

  • Coordinate across:

  • Domain Architects

  • Engineering & SRE

  • Cyber & Compliance teams

  • Sales & Account leadership

  • StarHub Internal Business Groups

  • Mentor junior architects in service-oriented thinking.

  • Drive architectural governance throughout deal lifecycle.

Qualifications

Experience & Qualifications

  • 12+ years in Hybrid IT, Infrastructure, or Managed Services.

  • 5+ years leading complex pursuits (> 3M contract value).

  • Demonstrated experience in:

  • Large-scale outsourcing

  • Multi-tower managed services

  • Cloud transformation programs

  • Strong commercial understanding (TCO, ROI, pricing models).

  • 5+ years in architecture or service design role.

  • Proven experience in RFP solutioning and service costing.

  • Strong understanding of ITIL v4 service management principles.

  • Experience working with enterprise or government clients preferred.

Certifications

Certifications

  • TOGAF
  • ITIL v4
  • AWS/Azure/GCP Architect
  • Red Hat / VMware / Nutanix certifications
  • Huawei, Cisco, Aruba and relevant Enterprise Networking Certifications
  • CISSP or equivalent (advantageous)

Key Competencies

Key Competencies

  • Complex deal shaping & solution defensibility
  • Executive storytelling & board-level presentation
  • Commercial acumen & risk modeling
  • Multi-domain technical depth
  • Strategic thinking & service productization
  • Negotiation support & stakeholder influence