SME Technical Operations

Keppel Data Centre

Johor Bahru, MalaysiaMidFull-timeOperations Engineer Sign in for match

About the role

Your main duties and responsibilities are as follows:

Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and

Liaise with clients to develop project documentation, such as Statement of Work and implementation plans
Communicate with internal stakeholders and external vendors to ensure effective delivery of projects
Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work
Propose technically viable solutions that satisfies client requirements and add value to the overall proposal
Ensure all documents and drawings are in place before handover to Service Operations team
Support internal and external audit program that is relates to work perform under Tech & Project ops
Prepare Change Management document for major activity and attend Change Advisory Board (CAB) meetings
Respond to after-hours and unplanned 'disaster response' emergencies/ contingencies as and when required without prior notice
Perform any additional services needed to meet the requirements of the facility in support of maintenance functions
Maintain a positive and professional working relationship with internal and external clients
Respond to customer service requests in a timely manner
Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department.
Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.

Qualified candidates will possess the following:

Diploma/Degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
5+ years’ experience in data center / mission-critical operations, with proven leadership in multi-site and multi-function roles.
Experience in managing customer fit-out works and project delivery in critical environments.
Financial acumen with demonstrated ability to manage budgets, costs, and profitability.
Excellent stakeholder management, vendor management, and customer engagement skills.
A team player with the ability to work alongside subject matter experts to deliver projects on time
Able to work in a fast-paced environment
Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams

Connectivity

Operating Division