Manager, Executive Experience and Brand Hospitality

About the role

Key Responsibilities

• Lead end-to-end executive hospitality, travel and protocol arrangements for EMT, Board members and VIP guests.
• Curate premium executive experiences including accommodation, transportation, dining and cultural programmes.
• Project manage investor tours, banking visits, government delegations, executive meetings and strategic events.
• Serve as BDC's hospitality brand ambassador, ensuring every engagement reflects the company's professionalism and operational excellence.
• Build and maintain preferred hospitality resources and vendor networks across Singapore, Malaysia and Thailand.
• Develop executive hospitality playbooks, SOPs and service standards for consistent regional execution.
• Manage agencies, suppliers and event partners to deliver flawless experiences within agreed budgets and timelines.
• Maintain confidential executive preferences and continuously enhance stakeholder experiences through post-event reviews and improvements.

Qualifications

Requirements

• 8–12 years' experience in luxury hospitality, international hotels, premium airlines, executive concierge, customer experience or high-end service industries.
• Experience supporting C-suite executives, investors, government officials or VIP delegations.
• Strong project management and vendor management capabilities.
• Excellent knowledge of premium F&B, hospitality venues and executive travel across Singapore, Malaysia and Thailand.
• Ability to coordinate multiple high-profile engagements simultaneously and willing to travel.
• Fluent in English and Mandarin (spoken and written).
• High level of professionalism, discretion and cultural awareness.