Network Operations & Services Engineer

About the role

Duties include both remote troubleshooting inside NOC as well as onsite dispatch to customer and colocation sites

• Responsible for incidents across Japan, including Tokyo, Osaka, Nagoya, Fukuoka, etc.
• For technical matters, join conference call with customer and Service Desk when explanation required.
• Create an Incident Report.
• Escalate complex issues to Tier 3 team and work with them to solve the problem.
• Escalate issues caused by hardware failure to equipment vendors.
• Collaborate with various internal teams, stakeholders, partners to resolve incident and service requests.

Planned work management

• Create an Implementation Request Form for the planned work performed by team.
• Plan and perform maintenance on Colt’s network equipment to maintain the service.
• Become interface for Colt and other carriers/partners

Voice Operations

• Follow up with voice carrier until service resolution and manipulate operational status of international trunks.
• Voice order execution including reviewing scripts and contents of orders to ensure its precision.

What we're looking for

Must haves:

• Business-level Japanese communication skills.
• 2+ years of experience in telecommunications, networking, or a related technical field.
• Basic understanding of Ethernet and IP networking technologies.
• Willingness to work in a 24/7 shift-based environment.

Might haves:

• Since this work includes field dispatch, having a driving license is an additional advantage.
• Experience in a Network Operations Center (NOC) environment and/or hands-on field support is advantageous but not required.
• English langauge capability is a plus