Credit Management Executive

About the role

Key Responsibilities

• Manage and oversee end-to-end insolvency and debt recovery processes.
• Coordinate with debt collection agencies, liquidators, official assignees, and other external parties on delinquent accounts.
• Perform write-off processing, payment allocation, and account reconciliation activities.
• Handle internal and external enquiries professionally and ensure timely issue resolution.
• Work closely with IT teams and business stakeholders to investigate and resolve system defects.
• Identify process improvement opportunities and support automation initiatives such as RPA and workflow enhancements.
• Prepare reports, documentation, and operational statistics to support business decisions.
• Participate in cross-functional projects aimed at improving operational efficiency and customer outcomes.
• Ensure compliance with internal policies, regulatory requirements, and data protection standards.

What we're looking for

Qualifications

• Degree in Business, Accountancy, Finance, or a related discipline.

Experience

• Minimum 2–3 years of experience in Credit Management, Debt Collection, Debt Recovery, Accounts Receivable, or related finance operations.
• Fresh graduates with strong analytical skills and a willingness to learn are encouraged to apply.
• Experience in Telecommunications, Banking, Financial Services, or Shared Services environments will be advantageous.

Technical Skills

• Strong Microsoft Excel skills, including formulas, functions, Pivot Tables, and data analysis.
• Good analytical and problem-solving capabilities.
• Experience working with CRM or finance systems.
• Exposure to debt recovery, insolvency management, liquidation, proof of debt processes, or collection agencies is an advantage.
• Knowledge of automation tools such as Power Automate or RPA is beneficial.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong sense of accountability.
• Proactive mindset with a continuous improvement approach.

What you'll gain

• Exposure to regional finance operations within a leading telecommunications group.
• Opportunities to participate in automation and transformation initiatives.
• A collaborative and supportive work environment.
• Career growth opportunities within Singtel's global organization.

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