Snr Consultant, OneCare Support

About the role

Requirements & Solutioning**

• Engage customers to understand business pain points and technical requirements.
• Work with sales teams to design right-sized, value-driven solutions that address customer challenges.

Go-to-Market Alignment

• Partner with Sales Specialists and CSUs to align presales activities with go-to-market strategies.
• Contribute to strategy planning and account pursuits.

Handover to Delivery

• Conduct post-award solution briefings and ensure seamless transition to delivery teams.
• Clearly define obligations, solution scope, and success criteria for execution.

Client & Market Engagement

• Support sales events, seminars, and conferences to represent NCS capabilities.
• Contribute to building brand presence and expanding new client engagements.

Collaboration & Partnerships

• Work with other NCS practices and external partners/vendors to leverage expertise, optimize capabilities, and achieve cost efficiency.

The ideal candidate should possess:

• Preferably 7 -10 or more years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Good customer management experience
• Proficient in written and spoken English
• Certification in IT Service Management and/or ITIL (v3 or above)
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.