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Singtel Digital InfraCo

Network Consultant

Singtel Digital InfraCo

Singapore, SingaporeMidFull-timeNetwork Sign in for match

About the role

Key Responsibilities

Monitoring and Support

  • Proactively monitor and support network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless solutions.
  • Provide first-level support and troubleshooting for detected issues.

Incident Management

  • Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols.
  • Accurately document incidents and resolutions within the incident management system.

SD-WAN Change Request Management

  • Execute predefined standard service requests and change requests across various SD-WAN platforms, including:

  • Cisco Viptela

  • VMware VeloCloud

  • RansNet

  • Silver Peak

  • Fortinet

Operational Tasks

  • Perform daily health checks, log reviews, and system performance monitoring.
  • Ensure all scheduled tasks are completed within agreed service levels.
  • Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
  • Participate in maintenance activities and operational improvements.

Communication

  • Maintain clear communication with internal IT teams, stakeholders, and end users.
  • Provide timely updates on incident status and operational activities.

Compliance and Security

  • Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Qualifications & Requirements

  • Tertiary education in Information Technology, Networking, or a related field (Bachelor's degree or Polytechnic diploma preferred).

  • At least 1–2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).

  • Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.

  • Strong analytical and problem-solving skills with a keen interest in information security and network reliability.

  • Fluent in English, both written and spoken, with strong interpersonal and communication skills.

  • Candidates should indicate their certifications and years of experience with the listed technologies in their application.

  • Good to have experience or knowledge supporting SD-WAN environments such as:

  • Cisco Viptela

  • VMware VeloCloud

  • RansNet

  • Silver Peak

  • Fortinet

  • Ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.

  • Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous.

  • Experience supporting and troubleshooting enterprise Wireless LAN (WLAN) environments, including:

  • Access Points (APs)

  • Wireless Controllers

  • Cloud-managed wireless solutions