AVP, TPM Lead

About the role

Key Responsibilities

Delivery Leadership

• Lead and mentor a team of TPMs across multiple domains to drive either (a) agile, DevOps-based or (b) waterfall-based delivery excellence

• Define and maintain a standardized delivery governance framework — covering sprint cadence, backlog hygiene, dependency tracking, and reporting.

• Oversee delivery execution across DXP domains, ensuring commitments are met with predictable outcomes.

• Lead monthly delivery health reviews, highlighting key risks, capacity challenges, and improvement opportunities.

• Partner with Domain Owners (DXP) and Journey SDs (DBE) to balance Product, Tech Debt, and Technical Campaign backlogs across teams.

Cross-Domain Coordination & Governance

• Act as the central delivery integrator across DBE, ensuring synchronization between journeys, domains, and releases.
• Collaborate with Release Program Managers (RPMs) to ensure alignment of delivery and release plans.
• Establish and maintain a cross-domain dependency management framework with clear escalation paths.
• Monitor delivery performance metrics (velocity, predictability, throughput) and drive corrective actions where needed.
• Drive adoption of continuous improvement practices across all DXP squads.

People Management & Capability Development

• Coach and mentor TPMs, supporting their career development, skills growth, and performance reviews.
• Foster a culture of proactive communication, accountability, and continuous learning across the TPM community.
• Lead training sessions or playbook initiatives to strengthen agile delivery maturity, tooling proficiency, and reporting discipline.
• Identify and recruit high-performing TPM talent aligned to StarHub’s transformation roadmap.

Stakeholder Engagement & Communication

• Serve as a trusted partner to senior engineering, business, and architecture leaders — ensuring transparency on delivery health and execution status.
• Communicate program-level risks, trade-offs, and delivery decisions clearly to executive stakeholders.
• Represent the TPM function in enterprise forums, transformation reviews, and cross-functional working groups.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Engineering, or Information Systems.
• Advanced certifications in Agile, DevOps, or Program Management (e.g., SAFe SPC, PMI-ACP, PgMP, CSM) preferred

Experience

• 12+ years of total experience in technology delivery, with at least 5 years in managing project/program teams or TPM functions.
• Proven track record in delivering large-scale, cross-functional software or platform programs using agile and DevOps practices.
• Experience in telecommunications, cloud platforms, or enterprise-scale digital transformation preferred.
• Strong background in stakeholder management, dependency resolution, and performance reporting.