Technical Writer
Yotta
About the role
Yotta Data Services is India’s leading sovereign AI infrastructure, cloud platform and data center services company, enabling enterprises, governments, startups, and digital platforms to build, deploy, and scale next-generation AI and digital workloads securely within India.
With hyperscale data center campuses in Navi Mumbai and Greater Noida (Delhi NCR), advanced GPU-powered AI infrastructure, and a comprehensive ecosystem of cloud, AI, hosting, cybersecurity, and managed platform services, Yotta delivers high-performance, scalable, and compliant digital infrastructure built for the AI era.
Yotta is at the forefront of powering India’s sovereign AI and digital transformation journey through world-class infrastructure, deep technology partnerships, and fully India-hosted enterprise-grade platforms.
Job Scope
This role bridges technical innovation and operational governance.
You will design automation frameworks to optimize workflows while directly managing Service Level Agreements (SLAs) and client expectations. By automating manual processes and governing system KPIs, you will drive operational excellence without handling day-to-day incident management.
Total /Relevant Experience
- Min 2-year experience.
Key Responsibilities
Automation Engineering: Design, build, and maintain automation scripts and BI reports to eliminate operational bottlenecks.
SLA Governance: Develop, negotiate, and monitor SLAs and Operational Level Agreements (OLAs) to ensure strict compliance.
Process Optimization: Identify manual work patterns and engineer automated workflows to improve service delivery speeds.
Performance Reporting: Analyze system data to build KPI dashboards, providing performance visibility to stakeholders.
Cross-Team Collaboration: Partner with the internal Incident Management team to implement long-term automated fixes for recurring technical issues.
CONSTITUENTS
§ File Management
§ Client’s engagements for SLAs monitoring
§ Technical documentation
INDICATORS OF SUCCESS
§ Documents management
§ Timeliness and accuracy of SLA’s reporting and compilation
Must-have skill
-
Advanced experience with Microsoft Office Suite
-
Experience with Excel & Power BI preferred
-
Able to collaborate effectively with other company employees and managers to ensure teamwork
Good-to-Have Skills
-
Exposure to Power BI, data visualization and dashboard creation
-
Basic understanding of SLA/OLA management and service delivery processes
-
Experience in process automation and workflow optimization
Qualifications Criteria
- Bachelor’s degree in computer science or related field preferred.
Certification Criteria
-
Microsoft Excel / Power BI certification preferred
-
Relevant certification in IT Service Management (ITIL) is an advantage
Shifts Timing, (If rotational, please specify)
- General Shift
Number of Interview Rounds
Name of interviewer
- 2 Rounds of Interview
Behavioral Attributes:
- Action Orientation & Accountability
- Art of Skillful Conversation
- Creativity & Problem Solving
- Business Acumen
- Dealing with ambiguity
- Learning on the fly
- Building Trust
- Customer Focus
- Intellectual Horsepower
- Prioritizing, Planning & Organizing
- Process–Quality Excellence
- Listening, Sensing, Observing
- Building Collaborative Relationships