Sr Assoc, Prod&Tech Support

About the role

Role: Lead Technical Support

Location: Bangalore

Full/ Part-time: Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

**About the role: **Customer Engineering – Automation & Problem Management Specialist

Job Responsibilities:

• Ability to Discovery, Design and Deployment of Automation packages

• Ability to understand the requirements from various functions and provide solutions.

• Analytical skill to identify root cause of the issue and provide solution.

• Study existing controls systems and BMS systems and prepare engineering design note.

• Propose controls & operations enhancements and solution documentation

• Lead technically for Integration of Controllers to Central Supervisory Systems – Design, Plan, Execute.

• Technical Interfacing with Customer and Internal Stakeholders

• Carry out pilots and manage implementations

• Prepare advisory reports for improvement and enhancement opportunities

• Troubleshoot customer problems and propose short-term and long-term solutions

• Prepare / evaluate controls programs & logics and simulate to ensure SOPs are achieved

• Remote Commissioning Design and Execution

• Assist product management during release (UAT) and post release stages

• Continu