Regional Manager, Data Center Operations (APAC)

About the role

Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, Amsterdam, Singapore and Malaysia, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

This role owns day-to-day operational excellence across our APAC portfolio, overseeing uptime, SLA performance, maintenance strategy, safety, and the engineering teams that deliver them. You’ll also be the operations voice on new builds and capacity expansions, taking sites from commissioning through to steady state.

This position reports to the Regional Director of APAC Data Center Operations and will be expected to work closely with the other Regional Managers (across other regions), peers in other departments, Customer Installation Project Managers and with contract vendors to accomplish their tasks.

This role requires a data center MEP operations background. It is not suited to candidates from IT, software, or construction project-management-only backgrounds.

The position can be based in Cyberjaya or Johor. Travel could be as much as 50% across the APAC region.

Primary Responsibilities

• 100% uptime and customer SLA performance across all APAC sites, including incident command, root-cause analysis, and customer communication during events
• The regional preventive-maintenance strategy and its execution through the CMMS, including MOP/SOP/EOP standards and change management across sites
• Site operations teams: hiring, developing, and retaining engineers and site leads; building bench strength and succession ahead of new site openings
• Vendor and contract strategy for technical labor, OEM service, and specialist maintenance, including performance management and cost
• Regional operations OPEX budget and capital-improvement proposals (efficiency, PUE, resilience, security)
• Operational readiness for new capacity: commissioning participation (L3–L5/IST), handover acceptance, and ramp-up of new sites and MEP expansions
• Customer engagement: operational QBRs, audits, and technical escalations for hyperscale and enterprise customers
• Safety and compliance culture across the region, including EHS, fire/life safety, and physical security

Knowledge, Skills & Abilities

• 10+ years in critical-facilities or data center operations, with 5+ years leading multi-site operations in a colocation, hyperscale, or similar 24×7 environment
• Deep MEP expertise: HV/LV distribution, generators, UPS/battery systems, chilled-water and DX cooling, BMS/EPMS, fire suppression
• Track record of owning uptime and SLA performance with hyperscale or large enterprise customers
• Experience managing OPEX budgets and vendor contracts at regional scale
• Experience taking new data center capacity through commissioning and into operations
• Leadership of engineering teams and contract workforces across multiple countries or cultures; comfortable operating with a high degree of autonomy
• Bachelor’s degree in electrical or mechanical engineering (or equivalent experience); Uptime ATD/AOS, CDCP/CDCE, or similar certifications are a plus
• Fluent English; Professional fluency in Bahasa Malaysia and Bahasa Indonesia are a plus

EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

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