Operations Manager

About the role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

IS Service Owner – Business Process Automation

IS Operations Manager for HyperAutomation - PowerPlatform service

Reporting Line: IS Service Owner

Your role and responsibilities:

In this role, you will be accountable for operations of low-code / no-code solutions delivered & maintained on Microsoft PowerPlatform by the FPDS Hyperautomation service, primarily for Finance stakeholders & teams. You will ensure existing tools are maintained in accordance with ITIL processes and within established SLAs, that issues are resolved in an effective and timely manner with minimal business interruption, and that any new tools built or taken over by the service are smoothly onboarded for continued operations. You will have to coordinate activities between different technical teams, vendors and business stakeholders; take responsibility for infrastructure components; support budget management activities.

This job is #L1 Hybrid

• Manage end-to-end Power Platform service operations, ensuring stable performance across PowerApps environments, SharePoint data stores, service accounts, permissions, and governance records maintained in CMDB, ServiceNow, CESAR, and provisioning systems.
• Lead application onboarding, transition, and offboarding activities, ensuring compliance with established processes, timely completion of assessments, documentation, knowledge transfer, and efficient decommissioning of obsolete services.
• Oversee ITSM processes including Incident, Change, and Problem Management, driving SLA adherence, coordinating cross-functional teams, monitoring RCA quality, tracking resolution timelines, and implementing preventive actions to minimize recurring issues.
• Drive process transformation and continuous improvemen