Technician - Field Service - 2/1 - Residential

About the role

You will make an impact in the following ways:

• Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

• Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.

• Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Identify additional service opportunities with customer.

• Complete training in line with skill and business requirements.

• Maintain service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

• Complete in workshop repairs as required

Additional Information:

• 2 weeks on / 1 week off Roster - 12hr shifts

• Competitive Annual Salary – Inclusive of applicable penalties and shift allowance.

• 20% Remote Location Allowance

• All your Safety equipment / PPE and uniforms are provided and laundered

• Domestic Relocation from across Australia may be offered for the right candidate

• Local Valid Drivers License is required

To be successful in this role you will need the following:

• Apprentice Trained Engine Technician (Cert III) or equivalent

• Intermediate level of workshop or field service experience required

• Intermediate level knowledge of and/or experience with engine products

• Heavy Vehicle Experience preferred

• HR License prefer