Senior Marketing and Customer Relations Officer
PCCW
About the role
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Execute integrated digital marketing strategies (social media, content, SEO, paid media, CRM, etc.) to drive fan acquisition, engagement, and conversion
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Manage the day-to-day operations and growth of the official fan club, including membership programs, benefits, and retention activities
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Identify and resolve customer issues in a professional, timely and customer-centric manner
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Respond to customer inquiries and complaints via email and messages regarding our products, delivery, events, and streaming services
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Proactively collaborate with internal teams to address service gaps and provide solutions to customers
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Coordinate with external warehouses and delivery partners to ensure accurate and timely deliveries
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Monitor order statuses and adjust customer purchase orders to facilitate smooth deliveries
What makes you succeed:
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Diploma or above
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Minimum 3 years’ customer service and marketing experience, preferably in e-commerce
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Solid experience in community building, fan engagement, and event execution
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Self-motivated, customer-oriented and a proactive team player
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Excellent communication, interpersonal, and problem-solving skills
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Mature, independent, detail-oriented, and committed to service excellence
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Proficiency in written and spoken Cantonese and English
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Good PC skills in MS Word, Excel and Chinese Word Processing