Data Center Operator, Service Desk ( 7 x 24 Shift Duty )

About the role

Responsibilities

• Provide technical support services including fault reporting, troubleshooting, cable testing, equipment installation for external customers
• To perform day-to-day data center routine duties such as system backup, serve reboot, facilities checks and etc
• Monitor the data center facilities and network infrastructure
• Keep track of incident tickets updated and follow-up with relevant support teams
• Delivery of operation reports, management report and customer report

Requirements

• Diploma holder in computer related disciplines
• Hands-on experience in hotline support and data center operations is preferred
• Working experience in data center operation / technical support / hotline support is preferred
• Good command of both spoken and written English and Cantonese, Mandarin is a plus
• Self-starter, independent and customer-oriented