Jr Customer Service Executive - Provisioning & Configuration
Tata Communications
About the role
Jr. Engineer Customer Order Provisioning:****
Qualification-Necessary Requirement:
Bachelor of Engineering in Telecom or other allied subjects
Experience-Necessary Requirement:
0 to 2 years of Professional/Technical Experience in Telecom with good knowledge in Customer coordination.
Major Responsibilities:
1. Customer coordination.
2. Field Engineer Coordination
3. Knowledge on FTTX Provision
4. Basic Telecom Concepts of FTTX
Key performance indicators:
1. Turnaround time of requests within agreed SLA
2. Quality of pack completed to meet agreed SLA
Skill requirements Include skill requirements in domain, leadership and behavioral:
1. Good writing skills - for documentation, training, processes
2. Good understanding of OSP/ISP construction activities
3. Communicate with teams for any additional data / clarification required
4. Good analytical / problem solving skills
Required Skills
- network provisioning
- network configuration
- network design
- telecom
- ftth
- sdh