Customer Service Executive - Customer Interaction Suite
Tata Communications
About the role
Broad outline of the Role: The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same.
Minimum Qualifications & Experience Graduate with 0-4 years of experience
Other Knowledge & Skills: Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain
Required Skills
- customer service
- cpaas
- aws network engineering
- linux
- network troubleshooting
- ticket management
- rest api