Manager - Customer Service Operations

About the role

Role: NAC (Cisco ISE) L3 Engineer / SME Location: Pune Experience: 7–10+ years (3–5 years Cisco ISE mandatory)

Job Summary

Hiring an experienced Cisco ISE L3 Engineer with strong hands-on expertise in Cisco ISE, Cisco Wireless (WLC 9800/AireOS), and Cisco Meraki (MR/MX/MS). Role involves enterprise NAC deployment, L3 escalations, secure access design, wireless authentication troubleshooting, and integration across wired, wireless, and cloud-managed environments.

Key Responsibilities

• Deploy & troubleshoot Cisco ISE (802.1X, MAB, Posture, BYOD, Guest, Profiling).
• Provide L3 escalation for NAC, Cisco Wireless, and Meraki incidents.
• Integrate ISE with Cisco WLC and Meraki Dashboard for secure access.
• Troubleshoot wireless 802.1X authentication, RADIUS, certificate issues.
• Manage Cisco Wireless (9800/AireOS) & Meraki WLAN/Security setups.
• Create HLD/LLD, SOPs, RCA, and follow ITIL processes.

Required Skills

• Cisco ISE (PAN/PSN/MnT), RADIUS/TACACS+, EAP‑TLS/PEAP.
• Cisco Wireless (AireOS/9800), RF basics, SSID security.
• Cisco Meraki MR/MX/MS administration.
• Strong knowledge of VLANs, PKI, AD/LDAP, MDM, certificates.
• Packet capture, RADIUS logs, debugging experience.

Preferred Certifications

• SISE, CCNP Security/Enterprise
• CMNA/CMNP (Meraki), Wireless Specialist
• ITIL V3/V4

Required Skills

• customer service operations
• network support
• troubleshooting
• networking
• cisco ise
• network operations
• wireless design