Customer Service Executive - Collections

About the role

Operational role as part of collections operation. The incumbent should seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

• Maintain customer receivables.
• Ensure achievement of collection targets with email follow ups and calls to customers and reduce outstanding ageing bucket.
• Track payments and timely application of payments.
• Analyse accounts and escalate issues/take appropriate action in a timely manner.
• Monthly reporting/tracking of the portfolio handled.

Minimum qualification & experience Finance back ground with 2-3 yrs Accounting or finance experience in handling Receivables. Desired Skill sets Basic accounting procedures, MS office, Good at spoken and written communication in English

Required Skills

• customer service
• accounts receivable
• accounting
• reconciliation
• payment tracking
• payment application
• ms office
• ms excel