Sr Customer Service Executive - Service Delivery & Management

About the role

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge & Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository

Required Skills

• service delivery
• service management
• project coordination
• program risk management
• cost management
• project execution
• database analysis
• database management
• project documentation