Manager - Global Sales Enablement

About the role

You will be accountable for

(Key Responsibilities)

• Overseeing the org wide SFDC administration and lead the L1 SFDC Support Desk

• Managing Salesforce user access, roles, profiles, opportunity related issues, customer onboarding in CRM, sharing rules, workflows, and groups.

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Work closely with Sales, Marketing, Business Operations, Finance, Service Delivery, Service Assurance & IT teams to align business needs and finalize operational requirements

• Review current processes to identify opportunities for automation, improvement and strengthening any gap areas that lead to inefficiencies in Sales cycle, revenue loss or audit/compliance issues

• Coordinating & Interfacing between Business Teams, Program managers & IT Development team to ensure seamless transition of business requirements into workable system solutions as per the priority laid down by the Program management team

• Lead and participate in estimations definition and/or refinement for projects, features, epics and stories.

• Management of integrated applications and third-party suppliers including LinkedIn Sales Navigator, Outreach, etc.

You have

(Qualification and exp)

Knowledge, Skills and Capabilities:

• Overall, 6-8 Years’ experience

• Min. 4-5 years of experience as a Salesforce Administrator

• Hands-on experience with Salesforce.com, Sales Cloud, LinkedIn Sales Navigator, Excel

• In-depth knowledge of Salesforce products and their functionalities

• Knowledge of importing sales data and generating Salesforce reports

• Ability to provide Salesforce training and end-user support

• Hands on experience in managing SFDC based projects right from business requirement formulation into technical solutions, delivering through system implementation

• Ability to work with large data sets and extrapolate conclusions

• Excellent organizational skills, Comfortable in Steering Action Plans

• Strong analytical and time management skills coupled with excellent written and verbal communication skills

• Self-motivated and able to handle tasks with minimal supervision or guidance

• Good knowledge of Telecom Product portfolios, Data Sets, and processes

• Hands on experience on BI Tools e.g., Qlik, Power BI, Birst, Pentaho, SAP BO etc. will be an added advantage

Education Qualifications & Certifications:

• Bachelor’s Degree in Computer Science, Computer Engineering or related field required

• Salesforce certified administrator or Salesforce advanced administrator certification

Required Skills

• sales enablement
• salesforce administration
• salesforce salescloud
• data audit
• data governance
• salesforce reports
• sales data
• excel
• salesforce configuration
• salesforce flow
• salesforce approval processes