Jr Customer Service Executive - Provisioning & Configuration

About the role

Key Responsibilities

• Candidate with 0-1 years of experience in Telecom/ISP domain
• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO - Delivery Management
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
• Strong Verbal and written communications skills

Other requirements

• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders

Required Skills

• service delivery
• telecom
• isp
• order management
• customer service
• sla management
• microsoft office
• provisioning
• configuration