Sr Engineer - IT Operations & Infrastructure

About the role

Server Engineer – IT Operations & Infrastructure

Purpose of Role:

Support daily operations of server, virtualization (VMware/KVM), storage (HPE SAN), backup and monitoring platforms to ensure optimum availability, performance and security.

Key Responsibilities

• Provision VMs (VMware ESXi/vSphere) and deploy new physical and virtual servers (Windows Server and Linux).
• Perform daily server health checks, patch implementation, preventive maintenance, and storage allocation (HPE SAN, MSA).
• Monitor backup jobs and validate recovery actions as necessary.
• Maintain system documentation, update runbooks, and configuration records in ITSM tools.
• Support monitoring platforms like Zabbix; escalate and collaborate with Level 2/3 support as needed.
• Handle Tier 1/2 incidents, troubleshoot hardware/software faults, maintain SLA compliance.
• Coordinate with OEM (HPE) for hardware support and VMware for licensing/upgrades.
• Support implementation of changes and OS virtualization upgrades.

Required Experience & Skills:

• 3–5 years in server infrastructure support, virtualization (VMware), HPE blade/SAN/storage systems; Windows & Linux administration.
• Strong understanding of TCP/IP networking fundamentals, storage concepts (SAN/LUN).
• Experience with monitoring tools (Zabbix, Nagios) and backup solutions (Veeam, Commvault or similar).
• Familiarity with patch management, server hardening and vulnerability remediation.

Preferred Certifications & Qualifications:

• VMware VCP

• HPE DCAE or Infrastructure Certs

• Microsoft Certified: Windows Server

• Red Hat Certified Engineer/Administrator

• ITIL Foundation

Competencies:

• Excellent verbal & written communication

• Ability to work in 24x7 shift model

• Strong problem-solving and analytical skills

• Teamwork & cross-functional collaboration

Reporting Relationships:

Reports to IT Operations Manager; works with Network Engineers and Senior Engineers.

Required Skills

• it operations
• it infrastructure
• hpe chassis
• hpe blade
• blade management
• vmware
• virtual infrastructure
• storage area network
• logical unit number
• lun san storage
• monitoring tools
• zabbix
• nagios
• backup and recovery
• veeam
• commvault
• patch management
• server hardening