Manager - Service Delivery & Management

About the role

Broad outline of the Role

• Responsible for managing projects right from planning, collaborating with multiple stakeholders to reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

• Bachelor’s Degree in engineering or equivalent qualification
• 4-7 years in program management or related experience

Other Knowledge & Skills

• Reporting, proposal writing, and budget planning
• Good knowledge of programme and project management methods
• Risk assessment, time management

Key Responsibilities

1. Manage initiation, Scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates
2. Setting an appropriate schedule for the development of certain deliverables
3. Define project milestones and highlight project dependency.
4. Develop project plans and schedules, and track progress against established metrics.
5. Support in managing project budgets and ensure that projects are completed within budgetary constraints.
6. Identify and manage project risks and issues and develop mitigation strategies.
7. Ensure that projects are completed on time, within budget, and to the satisfaction of all stakeholders.
8. Drive continuous improvement in project management processes and methodologies.

Required Skills

• project management
• cyber security
• cloud
• service delivery
• budget management
• risk management