Sr. Customer Service Executive- Customer Service Operations - Network Operations & Support

About the role

Responsible for Fiber deployment/Construction and last miles/FTTH connectivityAcceptance Testing, First Time Right approach.

Adhere work as per customer Construction specifications and timely

Approval of devations from customer to avoid any penalties.MIS Reports as desired by management at Circles & Corporate level Daily Progress Report of Rollout project Preparing weekly review PPT PR/PO Tracking Coordinating with Field resources region wise on a regular basis for smooth running of project Preparing MIS report Daily, Monthly & Weekly basis Material Reconciliation Meetings and Online calls management

Knowledge of FF1 app and AW app and google earth is mandatory

Required Skills

• customer service
• fiber optics
• fiber deployment
• deployment management
• deployment
• project management
• project rollout
• mis administration
• mis reports
• acceptance testing
• testing
• material reconciliation
• reconciliation
• material management
• material tracking