Manager - Customer Service Operations

About the role

Role: Cisco Catalyst SD‑WAN L3 Engineer / SME Location: Pune Experience: 7–10+ years (3–5 years Catalyst SD‑WAN mandatory)

Job Summary

Hiring an experienced Cisco Catalyst SD‑WAN L3 Engineer with strong hands‑on expertise in vManage, SD‑WAN Controllers, Catalyst SD‑WAN Edge, overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SD‑WAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.

Key Responsibilities

✔️ Deploy, configure & troubleshoot Cisco Catalyst SD‑WAN (vManage, Controllers, Catalyst SD‑WAN Edge) ✔️ Lead L3 escalation handling, fabric outages, tunnel issues, OMP & policy failures ✔️ Design hybrid WAN (MPLS + Internet + LTE) and optimize routing ✔️ Migrate legacy MPLS/VPN networks to Catalyst SD‑WAN ✔️ Tune App‑Aware routing, QoS, segmentation & centralized/localized policies ✔️ Perform RCA, upgrades, patches & lifecycle management ✔️ Prepare HLD/LLD, SOPs, runbooks & follow ITIL processes

Required Skills

🔹 Hands‑on expertise in Cisco Catalyst SD‑WAN architecture & components 🔹 Strong in OMP, control/data policies, routing & segmentation 🔹 Protocols: BGP, OSPF, VRF, IPSec 🔹 Tools: SolarWinds, Zabbix, PRTG 🔹 Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint) 🔹 Strong troubleshooting using PCAP, logs, control connections

Preferred Certifications

🏅 Cisco SD‑WAN Specialist (Catalyst SD‑WAN) 🏅 CCNP Enterprise / Security 🏅 CCIE Enterprise Infrastructure / Security (added advantage) 🏅 ITIL Foundation

Required Skills

• customer service operations
• sdwan
• routing
• cisco
• cisco catalyst sdwan
• vmanage
• sdwan controllers
• catalyst sdwan edge
• bgp
• ospf