Jr Customer Service Executive - Customer Service Operations

About the role

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations
• Monitor the WAN infrastructure and responsible for maximum uptime and availability.
• Co-ordinate with ISP as well customer to troubleshoot and resolve the issue.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• NIL
• CCNA will be advantage

Key Responsibilities

1. Maintain daily activities and routines.
2. Ensure SLA are achieved and work proactively to maintain the same.

Required Skills

• customer service operations
• network support
• troubleshooting
• incident management
• wan
• sla management
• ccna