Customer Service Executive - Hybrid Network Services Customer Service Operations

About the role

Job Description

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

3-6 Years of experience in

Basic Telecommunications network understanding

Basic Knowledge of Access Technologies (FTTx and HFC)

Understanding of alarms and ability to identify service impact

Good written English and communications skills

Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred

Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

Required Skills

• network operations
• network services
• network monitoring
• 24x7 monitoring
• telecommunications network
• access technologies
• fttx
• hfc
• netcool
• bmc remedy
• servicen