Manager - Cloud & Security Network Operations & Support

About the role

Job Description

�Responsible for managing day to day network operations and maintenance, in Cloud & security domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

�Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. �Manage new enhancements/issue resolution. �Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. �Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. �Identify day to day manual activities, repeat tasks and leading the effort to automate them. �Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. �Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. �Manage network equipment maintenance and security operations for all sites. �Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. �Performing repair and maintenance and restoring service for optimal customer satisfaction �The role may be an individual contributor or may lead a small team.

Desired Skill sets

�Troubleshooting experience of network, equipment and service level faults �Ability to write and present a comprehensive vulnerability assessment report. �Understanding of domain and related technologies �Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Required Skills

• network operations
• network support
• aws cloud native security
• gcp security
• azure security
• cortex xdr
• crowdstrike
• change management
• incident management
• troubleshooting
• fault management
• original equipment manufacturer
• network transmission
• network switches