Customer Service Executive - Network Operations & Support

About the role

Job Description

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

2-4 Years of experience in:

• Basic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)
• Understanding of alarms and ability to identify service impact
• Good written English and communications skills
• Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
• Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

Required Skills

• network operations
• network support
• network operations center
• fault troubleshooting
• bmc remedy
• servicenow
• netcool
• fttx
• hfc
• access technologies
• network monitoring
• alarms