Sr Engineer - IT Operations & Infrastructure

About the role

Purpose of Role:

Perform daily network operations, troubleshooting, configuration and implementation activities to support ODC/DC/Customer connectivity.

Key Responsibilities

• Handle incidents and perform device health checks on Cisco switches (Catalyst, Nexus) and Fortinet firewalls (FortiGate).
• Implement configuration changes: port configurations, VLAN assignments, firewall policy deployments, IPSec VPNs, QoS, NAT policies.
• Provide firewall policy deployment & VPN support (site-to-site/remote access).
• Monitor network and perform preventive maintenance; escalate as per L1 procedure.
• Backup configurations and coordinate change implementations with field operations.
• Work with service providers (ISP/MPLS carriers) for bandwidth provisioning, fault escalations, and WAN links.
• Maintain and update network documentation and runbooks.****

Required Experience & Skills:

• 2–4 years of experience with Cisco switching/routing, Fortinet firewall administration, and core TCP/IP networking.
• Familiar with configuration backup tools and L2/L3 troubleshooting (ping, traceroute, log analysis).
• Working knowledge of ISP coordination and MPLS/IP architectures.****

Preferred Certifications & Qualifications:

• CCNA (Cisco Certified Network Associate)

• Fortinet Network Security Associate

• ITIL Foundation****

Competencies:

• Good communication skills

• Collaborative approach

• Troubleshooting mindset

• Maintaining SLA commitments

Required Skills

• network infrastructure
• cisco catalyst
• fortigate/firewall administration
• routing
• switching
• tcp/ip
• ipsec vpn
• vpn