Manager - Customer Service Operations

About the role

📍 Location: Pune 💼 Experience: 7-10+ Years

We are seeking an experienced Aruba NAC & Wireless L3 Engineer with strong expertise in Aruba ClearPass, Mobility Controllers/Conductor, and Aruba Central. The role involves designing, deploying, and supporting enterprise NAC and wireless solutions, along with handling L3 escalations and complex troubleshooting.

Required Skills

• Aruba ClearPass (802.1X, MAB, Guest, BYOD, Posture, Profiling)
• Aruba Mobility Controllers & Mobility Conductor
• Aruba Central Administration
• AAA, RADIUS, TACACS+, EAP Authentication
• WLAN Security, RF Fundamentals, WPA2/WPA3
• AD/LDAP, PKI, Certificates
• Packet Capture, Log Analysis & RCA

Responsibilities

• Deploy and troubleshoot Aruba NAC and Wireless solutions.
• Manage Aruba WLAN infrastructure and performance optimization.
• Integrate ClearPass with AD, PKI, MDM, and network environments.
• Provide L3 support, incident resolution, and technical documentation.
• Support ITIL-based Incident, Change, and Problem Management.

Good to Have (Optional):

• Cisco Wireless (Catalyst 9800/AireOS)
• Cisco ISE exposure
• Cisco Meraki Wireless

Required Skills

• customer service operations or customer service
• network support
• wifi
• aruba wireless
• aruba clearpass
• aruba mobility controllers