After Sales Engineer

About the role

• Handle customer complaints and provide effective solutions for feedback issues.
• Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service.
• Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction.
• Review warranty parts to ensure the timely supply of necessary components for resolving client issues.
• Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication.
• Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results.
• Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims.
• Conduct after-sales data analysis, complete metric statistics, and prepare reports.

B**. **QUALIFICATIONS

• Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows.
• Bachelor's degree or higher in refrigeration engineering or a related field.
• Proficient in problem-solving tools such as 8D and KT.
• Fluent in listening, speaking, reading, and writing in English.