Assistant Manager - Operations & Maintenance

About the role

Responsibilities

ATEL Operations & Maintenance Team Member - O3

Operations Management:

• Address customer care concerns and escalate issues to Original Equipment Manufacturers (OEMs) as necessary.
• Optimize asset utilization to ensure efficient deployment of company resources.
• Assist in customer acquisition efforts and maintain robust customer relationships.
• Conduct site verification and facilitate timely vendor payments.
• Manage payables and receivables to support overall financial operations.
• Support estate management activities to maintain operational continuity.

Maintenance Operations:

• Execute the handover-takeover (HOTO) process accurately and efficiently.
• Ensure compliance with Service Level Agreements (SLAs) with OEMs to maintain high service standards.
• Uphold site hygiene and regulatory compliance standards.
• Participate in governance meetings with vendors to oversee contractual obligations and service delivery.
• Process Discom payments in a timely manner to ensure uninterrupted electricity supply.
• Address and resolve customer complaints promptly to maintain high levels of customer satisfaction.
• Implement preventive maintenance protocols to minimize asset downtime and extend asset life cycles.

Digital Platform Management:

• Manage devices and technology to ensure seamless operational functionality.
• Implement promotional schemes to attract and retain customers via the digital platform.
• Maintain and update dashboards and Management Information Systems (MIS) for operational transparency and insight.
• Support social media management initiatives to enhance customer engagement and brand visibility.
• Conduct performance analytics to optimize operational efficiency and account management.

Planning and Budgeting:

• Provide operational inputs for planning and budgeting processes to align with organizational goals.
• Maintain and utilize document trackers to ensure organized and accurate record-keeping.

Customer Experience and Call Center Support:

• Support the efficient operation of call centers to deliver exceptional customer service.
• Assist in developing and implementing training programs for call center staff to ensure high-quality customer interactions.

Team and Collaboration:

• Collaborate effectively with the Operations Manager, Zonal Manager, and Digital Platform Manager to achieve departmental objectives.
• Contribute to fostering a culture of growth, development, and high performance within the team.

KEY STAKEHOLDERS

Internal Stakeholders:

• Projects Team

• TechnoCommercial Team

• BD Team

• Technical Services Team

• Finance Team

• IT Team

External Stakeholders:

• DISCOMS

• Regional partners

• Channel partners

• Vendors

Qualifications

Educational Qualification:

Bachelor's degree in Business, Finance, Engineering, or a related field; advanced degree (MBA or equivalent) preferred.

Work Experience:

3+ years of experience in strategic planning, procurement, and commercial management, demonstrating leadership capabilities.

Preferred Industry:

Experience in Charge Point Operator (CPO) industry, Utilities, Petroleum, technology, or related sectors, with a focus on procurement and commercial strategy.