Service Engineer (Kuala Lumpur, Malaysia)

Stulz

Kuala Lumpur, MalaysiaMidFull-timeCritical Facilities Technician Sign in for match

About the role

Service Engineer (Kuala Lumpur, Malaysia)

Key Responsibilities

Job location to be based primarily around Klang Valley, Malaysia.
To perform installation, commissioning, and maintenance of STULZ climate control systems at customer sites.
To always carry out work to the highest possible standard in line with STULZ policy & procedures and industry-recognized best practices, even after standard office hours if required.
To conduct routine inspections, preventive maintenance, and repairs to ensure the highest system performance and reliability.
To conduct thorough inspections and functional tests to validate system performance and compliance with specifications.
To diagnose and troubleshoot technical issues related to HVAC systems, electrical components, controls, and networking.
To perform system troubleshooting and root cause analysis to resolve any issues during the commissioning phase.
To collaborate with internal teams to ensure seamless integration of STULZ products with customer infrastructure.
To generate comprehensive commissioning reports, documenting system performance, test results, and recommendations for improvements.
To provide on-site training to customers/colleagues on system operation, maintenance, and basic troubleshooting.
To prepare accurate and timely service reports, documentation, and spare parts requests.
To ensure scheduled works are always completed safely and efficiently with minimum call back and warranty expense.
During day-to-day work in the field, to actively identify and promote new/additional services, parts and products to our customers and provide feedback, either verbally or via your service reporting of potential opportunities to the relevant person in the service office.
To ensure and maintain service vehicle and any other tools and/or equipment assigned to you in optimal condition.
To ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers.
To ensure the highest standard of safety is always maintained at any job site, including but not limited to STULZ staff.
Contribute to process improvements, sharing feedback and insights from commissioning experiences.

Education / Experience

NTC /Diploma in Building Services, Electrical or Mechanical Engineering.
Proven experience in servicing and troubleshooting HVAC systems, preferably in a customer-facing role.
Strong technical knowledge of air conditioning, refrigeration, electrical systems, and controls.
Familiarity with STULZ climate control systems or similar products is a plus.
Proficiency in reading technical diagrams, schematics, and blueprints.
Excellent problem-solving skills and the ability to analyze complex issues.
Strong interpersonal and communication skills, with the ability to interact effectively with customers and colleagues.
Proactive attitude, self-motivated, and capable of working independently or as part of a team.
Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
Valid driver's license and willingness to travel to customer sites as required.
Fresh Diploma/NITEC graduates are welcome to apply.