Service Technician

About the role

Duties

• Diagnose causes of problems for the purpose of system preparation, replacement needs or recommending preventive maintenance. Prepare maintenance, T&C, Repair, Troubleshooting and ensure reports are timely and accuracy.
• Response and handle technical disputes and queries from the service’s customers.
• Support Service Sales Team by searching for service potential jobs to meet the department sales target.
• Comply with company EH&S policies, procedures, rules, requirements and applicable local regulations.
• Report fully current issues from jobsite and suggest solutions to correct.
• Participate all company training or meeting timely as schedule when required
• Implementation testing and commissioning, maintenance and services for Trane equipment
• Satisfy customer by receiving and solving their feedback, complaint on product time by time.
• Report and response all required matters to internal and external customers timely as response process when required
• Commit and fully align to new target setting and works requested based on business direction and Direct Manager

Job Requirement:

• Candidates must have HVAC/Thermal & Refrigeration background
• University/College degree is required.
• Good at English in all skills
• Solving problem skill
• Safety knowledge
• Working overtime and travelling are required.
• Proficient Microsoft office skills
• Good attitude is a MUST
• Good communication and customer service skills

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.