Implementation Specialist II

About the role

What you will do

• Develop and configure web services within the EAM platform built on ServiceNow.
• Configure and customize various Nuvolo Connected Workplace products to meet business and client requirements.
• Work with web technologies including JavaScript, XML, HTML, AJAX, CSS, and HTTP.
• Perform ServiceNow development, configuration, and analysis activities across modules and applications.
• Build and maintain platform components using Business Rules, Script Includes, Client Scripts, UI Policies, Dictionary Entries, Data Imports and Transforms, Workflows, ACLs, and related platform capabilities.
• Support and enhance Service Catalog solutions based on business needs.
• Work with Service Portal and UI Builder to create and improve user experiences.
• Integrate the EAM platform with third-party tools using REST APIs, Scripted REST APIs, and other platform integration capabilities.
• Assist in assessing client product usage and workflows to identify opportunities for optimization, efficiency gains, and increased value.
• Perform unit testing, validation, and peer code reviews to ensure quality and reliability of solutions.
• Collaborate with cross-functional teams to support implementation, troubleshooting, and continuous improvement activities.
• Contribute to documentation of technical designs, configurations, and development standards.

What you will bring:

• Strong hands-on knowledge of the ServiceNow platform.
• Proficiency in scripting languages such as JavaScript or GlideScript.
• Understanding of core ServiceNow components and configuration practices.
• Knowledge of fundamental database concepts.
• Proficiency in web technologies such as HTML, CSS, AJAX, XML, and HTTP.
• Experience integrating ServiceNow with third-party applications.
• Strong analytical and problem-solving skills.
• Good communication and presentation skills.
• Ability to work collaboratively across teams and with clients.
• Attention to detail and commitment to producing high-quality work.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.