Service Engineer

About the role

Job Summary

Responsible for the maintenance and repair of equipment and other Trane product; Offers off-site/on-site corrective and preventive maintenance as well as other after-scale technical support solutions; Interact with customers to provide information and procedures to address the inquiries, concerns and requests regarding Trane products and services.

Principal Responsibilities:

1.** **Responsible for a project that may be assigned by the Team Leader.

2.** **Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.

3.** **Supervises a small group of teams as assigned by Team Leader.

4.** **Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.

5.** **Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.

6.** **Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.

7.** **Supports Service Operations Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.

8.** **Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.

Qualifications

• Bachelor’s degree from a 4-year college/university or equivalent HVAC/R field experience.
• Minimum of 3 years of HVAC work related experience

Job Requirements

• Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.
• Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.
• Must be flexible in work habits and work schedule.
• Must be adept at transferring technical knowledge to the team members in order to improve service productivity.
• Has the ability to remain calm when dealing with difficult people.
• Good understanding of the need for confidentiality and compliance with the organization’s policies.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.