Customer Consultant

About the role

What you will do

1. Market Expansion and Identify Opportunities:

• Understand market through market intelligence and competitors’ analysis,
• Understand company's growth strategies
• Proactively identify and pursue business opportunities that are aligning with company's growth strategies to expand the aftermarket service business market coverage
• Use company's sales management system to build project pipelines

1. Customer Engagement, Needs Assessment and Solutions Development:

• Understand the client's budget plan, be familiar with the operational characteristics of the client's data center, understand the current situation and needs of client facility management, and recommend routine services such as preventive maintenance, system upgrades, air conditioning and electromechanical system operation management, as well as extended value solutions to clients.
• Present the proposal and highlight the benefits and features of solutions to customers, and work with the technical support team to create competitive technical solutions.
• Establish and maintain strong customer relationships to secure project opportunities.

3. Collaboration and Project fulfillment

• Collaborate with technical support departments, after-sales operations, and other departments to ensure the realization of our service commitments to the client.
• Coordinate with other teams to resolve quality issues and ensure customer satisfaction

4. Oversee contract term implementation and ensure collection

5. Comply with company's sales processes, governance, and compliance standards.

• Fulfill daily sales activities per company's requirements.
• Reporting and system updates

What you will bring:

• Bachelor’s degree or above, preferably in HVAC, building environment and equipment engineering, mechatronics, or other science and engineering disciplines.
• Over 3 years of sales experience in Industrial products and solutions selling is preferred.
• Technical Proficiency: Strong understanding of the technical aspects of the products or services being sold. Ability to understand and explain complex technical concepts and solutions.
• Sales Acumen: Understanding of the direct sales process and the ability to align technical solutions with business needs. Ability to influence and persuade customers to adopt the proposed solutions.
• **Customer-Focused: **Strong customer service skills with a focus on understanding and meeting customer needs; Ability to build trust and act as a reliable technical advisor to customers.
• **Collaboration and Teamwork: **Ability to work effectively with cross-functional teams, including product development, engineering, and customer support, e.g.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts in simple terms. Ability to build strong relationships with customers and internal teams.
• Problem-Solving: Strong analytical and problem-solving skills to design effective solutions for customers. Ability to think creatively and propose innovative solutions.
• Project Management: Strong organizational skills to manage multiple projects and customer engagements simultaneously. Ability to work under pressure and meet tight deadlines.
• Financial Acumen: Understanding of basic accounting principles and AR processes. Ability to manage invoices, payments, and credit assessments effectively.

Haven’t done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.

Equal Employment Opportunity

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.