Senior Service Engineer

About the role

What will you do:

As a Service Technician, you will be responsible for high‑quality commissioning, servicing, and customer support for chiller and HVAC systems. Your responsibilities include:

• Commissioning of chillers and HVAC systems.
• Repairing all types of HVAC equipment.
• Conducting customer follow-ups and attending scheduled meetings.
• Managing team coordination and supporting the service coordinator for manpower planning and parts requirements.
• Leading weekly team meetings on safety, site audits, and backlog updates.
• Updating the Service Manager and Coordinator with monthly plans.
• Handling service and commissioning of all chiller models and low-side equipment as per guidelines.
• Performing timely PPM activities for chillers as per company SOPs.
• Conducting root cause analysis for failures and sharing results with the Quality team and FFL.
• Ensuring compliance with EHS guidelines.
• Managing all customer service requirements and providing timely resolution.
• Generating leads during service interactions.
• Ensuring high-quality job execution and on-time completion of all tasks.
• Submitting daily reports to the office and ASM.
• Sharing service reports with the deployer, including parts requirements.
• Maintaining a valid 4-wheeler/2-wheeler driving license.
• Following all safety and vehicle audit requirements diligently.
• Applying hands-on experience in chiller installation, warranty activities, and AMC services.
• Using MS Office, email, and internet tools to complete documentation and reporting.

What you will bring: (Skills & Competencies)

• Strong technical knowledge of chillers and HVAC systems.
• Hands-on experience in commissioning, servicing, and troubleshooting chillers.
• Ability to manage customer interactions professionally.
• Basic proficiency in MS Office, email, and internet applications.
• Strong understanding of EHS guidelines and safety requirements.
• Ability to work independently and coordinate within a field team.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.