Lead- Transport Services

About the role

Responsibilities

• Design and implement a Group-wide transportation strategy aligned with business goals.

• Lead national planning, route optimization, and long-term capacity design to enhance service and ROI.

• Establish a strong governance framework to ensure consistency, transparency, and accountability across transportation operations.

• Provide regular assurance to leadership on spend control, vendor compliance, and performance standards.

• Drive internal audits, compliance checks, and corrective actions where required.

• Ensure compliance to respective processes w.r.t. governance protocols

• Drive the standardization of Transport services across group.

• Lead the deployment of a centralized Transportation Management System (TMS) and digitization initiatives.

• Ensure all 3000+ vehicles are integrated under a unified Central Command Center for real-time monitoring, analytics, and decision-making.

• Make recommendations to the concerned teams to add features and upgrade the transport portal to enhance user experience & signoff key features and functionalities of the portal and other tools as applicable

• Define and enforce standard operating procedures for vehicle sourcing, vendor engagement, billing, and documentation.

• Institutionalize process rigor across all locations and business units.

• Update the SOP’s from time to time keeping in consideration the business dynamics and user requirements

• Partner with techno-commercial and BU teams to analyze spend trends & rate structures.

• Monitor transport resource utilization and optimize allocation across BUs to reduce idle time and inefficiencies.

• Drive cost-saving initiatives without compromising service or compliance.

• Build a pan-India network of reliable transport partners.

• Oversee vendor performance, SLA compliance, and periodic re-evaluations to ensure continuity and quality of service.

• Conduct Quarterly reviews with service partners, ensuring SLA and performance levels are achieved

• Manage and optimize the Group’s 400 Cr plus transportation budget.

• Provide strategic inputs on budget planning, variance analysis, and cost rationalization.

• Ensure full adherence to national and state-level transport regulations and safety mandates.

• Lead risk identification and develop mitigation frameworks, including business continuity planning.

• Act as the Group’s transport strategy lead, aligning with BU heads and senior stakeholders to drive operational efficiency, compliance, and cost visibility.

• Build and lead a high-performing national transport team, fostering collaboration, accountability, and continuous improvement.

• Develop strong internal working relationships with all departments

• Prepare FAQs and monitor timely resolution of queries raised at the Traveller Helpdesk; Address escalations if any and provide guidance to teams to effectively resolve all queries/ grievances

• Analyse service performance and traveller satisfaction levels (through formal / informal feedback) and pilot strategic initiatives to drive process improvements.

Qualifications

• 15+ years of experience in Transport Operations, Fleet Management, Logistics, Mobility Services, Corporate Administration.

Minimum 5 years in a leadership role managing enterprise-wide travel operations.