Senior Technical Specialist - IT Integration Lead

About the role

Sydney, Australia

Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers. It's not about surface-level change. It's about how we make decisions, how we work together, and how we deliver.

The OSS IT Integration Lead provides strategic leadership, governance, and long-term management of IT integration capabilities across Optus's shared OSS services, ensuring seamless connectivity between Field Services, Network Inventory, and CMDB platforms. Acting as the senior technical authority, the role defines integration architecture, roadmaps, and governance frameworks while leading vendor partnerships and influencing engineering, IT, operations, and senior stakeholders to support Optus's evolving network and IT landscape.

Your day to day will consist of

• Provide strategic leadership for OSS IT Integration programs, overseeing delivery, governance, budgets, quality outcomes, and stakeholder engagement across Field Services, Network Inventory, and CMDB platforms.
• Define and own the long-term IT Integration roadmap, driving platform evolution, interoperability, and alignment with Optus's network and IT transformation objectives.
• Lead senior vendor relationships, commercial governance, contract performance, and technology partnerships to maximise value, innovation, and delivery outcomes.
• Establish and govern integration architecture, API standards, middleware frameworks, and data exchange models to ensure reliable OSS and BSS connectivity.
• Translate integration performance and operational outcomes into strategic recommendations that improve interoperability, operational efficiency, and service delivery.
• Build and lead a high-performing integration team, fostering technical excellence, stakeholder influence, and support for Optus's broader network and IT transformation agenda.

What makes you perfect for the role

• Deep expertise in IT integration platforms, including middleware, API management, ESB, and event-driven architectures, with the ability to define standards and govern integration performance at scale.
• Advanced knowledge of integration architecture, API governance, and interoperability patterns, including REST, SOAP, GraphQL, event streaming, and data exchange frameworks.
• Proven experience governing OSS and BSS integrations across Field Services, Network Inventory, and CMDB platforms, ensuring data quality, reliability, and operational assurance.
• Demonstrated leadership delivering large-scale integration programs, managing governance, risks, dependencies, stakeholders, and cross-functional teams across complex environments.
• Strong expertise in integration data strategy, pipeline governance, analytics, KPI reporting, and translating technical performance into actionable business insights.
• Effective leader with experience managing strategic vendor partnerships, developing high-performing teams, influencing senior stakeholders, and driving operational and business outcomes; supported by a relevant degree, industry certifications, and 8-12 years' experience in OSS, systems engineering, or related technology disciplines.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call [18

• • •
• • 170](tel:1800%20309%20170). We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity