Associate Director - Software & Application Development

Tata Communications

South Melbourne, AustraliaMidFull-timeCustomer Success Sign in for match

About the role

Account Leadership & Strategic Delivery

Act as the primary TCTS representative within the Telstra account, fostering strong relationships with client leadership, delivery teams, and strategic stakeholders.
Serve as the conduit between embedded consultants, client stakeholders, and account executives, ensuring alignment between customer priorities, delivery outcomes, and account growth objectives.
Identify and develop new engagement opportunities by leveraging a deep understanding of Telstra's business, cyber security, data, and operational priorities.
Partner with account leadership to support account planning, capability positioning, workforce growth, and strategic investment discussions.
Promote the value delivered by TCTS teams through successful program outcomes, stakeholder engagement, and trusted advisory relationships.

Executive Stakeholder Management

Build trusted relationships with executive leaders, delivery partners, vendors, and operational teams across complex enterprise environments.
Prepare and present executive briefings, portfolio updates, governance reports, and strategic recommendations.
Act as the bridge between business strategy, customer requirements, delivery execution, and technical implementation teams.
Influence decision-making through clear communication, data-driven insights, and strong stakeholder engagement.

Cyber Security & Data Leadership

Support enterprise cyber security initiatives through portfolio governance, compliance reporting, data product management, and risk visibility programs.
Enable delivery of trusted data products, reporting capabilities, and analytical services that support strategic decision-making and compliance objectives.
Collaborate with cyber security, data, and engineering teams to improve accessibility, quality, governance, and consumption of critical information assets.
Champion data-driven decision-making through effective governance, stakeholder engagement, and strategic planning activities.

Program Delivery & Portfolio Governance

Lead the operational, financial, and strategic management of complex cyber security and data portfolios, ensuring investment, resources, and delivery activities remain aligned to business objectives.
Manage portfolio planning, forecasting, financial governance, and workforce allocation across multiple initiatives, balancing delivery priorities, capacity constraints, and funding commitments.
Coordinate cross-functional teams comprising product owners, architects, engineers, analysts, delivery partners, and business stakeholders to achieve strategic outcomes.
Drive governance, reporting, risk management, and executive communications across large-scale programs and transformation initiatives.
Facilitate roadmap planning, prioritisation activities, business case development, and investment decision-making processes.

Product Adoption, Change & Business Value Realisation

Lead stakeholder engagement, communications, and adoption activities to maximise the value and utilisation of strategic platforms and services.
Establish operating models, governance processes, and support frameworks that improve service maturity, operational effectiveness, and user experience.
Translate complex technical capabilities into business-focused outcomes, enabling informed decision-making and increased stakeholder confidence.
Partner with business and technical leaders to align capability delivery with measurable operational and business benefits.
Drive continuous improvement initiatives that enhance adoption, operational efficiency, and customer satisfaction.