TA Operations - HR

About the role

Responsibilities

Key Responsibilities

1. Background Verification (BGV) Operations

• Manage end-to-end background verification processes for all new hires across business verticals.
• Coordinate with empaneled BGV vendors for timely initiation, tracking, escalation management, and closure.
• Ensure verification of education, employment, address, criminal checks, identity validation, and reference checks as per company policy.
• Monitor BGV turnaround time (TAT), discrepancies, red-flag cases, and exception approvals.
• Drive governance and compliance standards aligned with internal audit and legal requirements.
• Prepare periodic MIS dashboards and analytics on BGV status, aging, vendor performance, and risk indicators.
• Handle confidential and sensitive employee information with high integrity and data privacy compliance.

2. Pre-Medical Health Checkup (PMHC) Management

• Lead the operational management of pre-employment medical examinations for candidates.
• Coordinate with hospitals, diagnostic centers, and occupational health partners.
• Ensure medical appointments are scheduled within defined timelines for smooth onboarding.
• Monitor medical fitness reports, escalations, and special case handling in consultation with HR and medical teams.
• Maintain compliance with occupational health, safety, and company medical standards.
• Track PMHC completion metrics and improve candidate experience through process efficiency.

3. Onboarding Operations

• Manage end-to-end onboarding activities from offer acceptance to Day-1 joining.
• Ensure timely documentation, system updates, joining formalities, and induction coordination.
• Collaborate with HRBP, TA, IT, Admin, Payroll, Compliance, and Business stakeholders for seamless onboarding.
• Ensure all onboarding documentation complies with company policies and statutory requirements.
• Drive automation and process improvements in onboarding workflows and employee lifecycle management.
• Maintain onboarding SLAs and improve joining experience for new hires.

4. Stakeholder & Vendor Management

• Act as the primary point of contact for internal stakeholders and external service providers.
• Conduct regular governance reviews with BGV and medical vendors.
• Negotiate service standards, monitor vendor KPIs, and ensure operational efficiency.
• Partner with Talent Acquisition teams to support high-volume and critical hiring initiatives.

5. Process Excellence & Compliance

• Develop SOPs, operational controls, and process documentation.
• Drive continuous improvement initiatives, automation, and digitization of onboarding operations.
• Ensure compliance with labor laws, data privacy, information security, and audit requirements.
• Support internal and external audits related to onboarding, BGV, and medical compliance.

Key Skills & Competencies

• Strong knowledge of Background Verification and onboarding operations

• Expertise in pre-employment medical processes and compliance

• Vendor management and stakeholder coordination

• Process governance and operational excellence

• HRMS / ATS / onboarding platform knowledge

• Analytical and MIS reporting capabilities

• Strong communication and escalation management skills

• High attention to detail and confidentiality handling

• Ability to manage high-volume operations and tight timelines

Key Performance Indicators (KPIs)

• BGV completion TAT

• PMHC completion timelines

• Joining success rate

• Candidate onboarding experience score

• Vendor SLA adherence

• Compliance and audit closure rate

• Documentation accuracy and process efficiency

Preferred Attributes

• Ability to work in a fast-paced, matrix organization

• Strong problem-solving and operational leadership skills

• Process automation and transformation mindset

• High ownership and execution orientation

• Experience in GCC/shared services environment preferred

Qualifications

Educational Qualification

• MBA / PGDM in Human Resources or equivalent

• Additional certifications in HR Operations / Compliance preferred

Experience

• 10–15 years of experience in HR Operations, Talent Acquisition Operations, or Employee Lifecycle Management

• Minimum 5+ years managing BGV, onboarding, or shared services operations in a large organization/GCC environment

• Experience handling high-volume hiring operations preferred