Assistant Manager - Sales (Pranaam)

About the role

Sales & Revenue Generation

• Own and deliver monthly, quarterly, and annual revenue targets for Pranaam Services.
• Drive direct sales through corporate accounts, travel agents, tour operators, airlines, OTAs, hospitality partners, and premium customer segments.
• Develop and execute sales strategies to increase passenger acquisition and repeat business.
• Identify new revenue opportunities, packages, and bundled offerings to enhance service uptake.
• Monitor sales funnel, conversion ratios, and business performance to ensure target achievement.

Business Development

• Acquire new corporate clients and establish long-term business relationships.
• Develop strategic partnerships with airlines, hotels, concierge providers, travel management companies, and luxury service providers.
• Conduct market mapping and competitor analysis to identify growth opportunities.
• Lead negotiations, commercial discussions, and contract finalization with prospective partners.

Key Account Management

• Manage and grow existing corporate and travel trade accounts.
• Ensure account retention, revenue growth, and customer satisfaction.
• Conduct periodic business reviews with key stakeholders and partners.
• Address client escalations and ensure timely resolution.

Customer Acquisition & Experience

• Enhance visibility and awareness of Pranaam Services among premium travelers.
• Drive cross-selling and upselling opportunities across airport touchpoints.
• Analyze customer feedback and introduce initiatives to improve customer experience and loyalty.
• Ensure exceptional service delivery for VIP, VVIP, business, and high-net-worth passengers.

Commercial Planning & Analytics

• Prepare sales forecasts, revenue projections, and business performance reports.
• Track market trends, customer behavior, and competitor offerings.
• Utilize data-driven insights to improve sales effectiveness and profitability.
• Develop and maintain MIS dashboards and KPI trackers.

Stakeholder Management

• Collaborate with airport operations, terminal teams, airlines, commercial teams, and ground handling partners for seamless service execution.
• Coordinate with marketing teams for promotional campaigns, customer engagement programs, and brand visibility initiatives.

Qualifications

Qualification

• Graduate in Business Administration, Marketing, Hospitality, Aviation, or related discipline.
• MBA/PGDM preferred.

Experience

• 5 to 10 years of experience in Sales, Business Development, Account Management, Premium Customer Services, Aviation, Hospitality, Travel & Tourism, or Luxury Services.
• Proven track record of achieving revenue targets and acquiring new business.