Corporate Systems Manager

About the role

JOB DESCRIPTION

Keppel Technology Solutions is seeking a capable and resourceful Corporate Systems Manager to manage the ongoing operations of the company’s corporate applications such as ERP system (**Microsoft Dynamics 365 Business Central (D365 BC) SaaS) **and corporate web applications. This role is responsible for day-to-day administration, issue resolution, managing system enhancements, and performing version upgrades when required to ensure continuous system stability, security, and business alignment.

Key Responsibilities

• System Maintenance & Administration: Administer and monitor the ERP application and web applications to ensure consistent availability, performance, and data integrity.

• Issue Resolution & User Support: Respond to and resolve issues reported by business users. Provide hands-on functional support and guidance across key ERP modules (e.g., Finance, Procurement, Inventory).

• Change Request Implementation: Manage and implement approved change requests, including functional configuration and minor customizations. Conduct appropriate testing and deployment in compliance with IT change control processes.

• System Upgrades & Patch Management: Plan, coordinate, and execute ERP application and web applications system upgrades, version updates, and cumulative patches in collaboration with vendors or Microsoft. Ensure post-upgrade testing and user acceptance are completed effectively.

• Configuration & Enhancement: Continuously assess business needs and enhance system functionality to improve operational efficiency. Customize forms, reports, and workflows as needed using standard tools.

• Vendor Collaboration: Liaise with external vendors and Microsoft support for issue escalation, patch advisory, or integration projects requiring third-party involvement.

• Training & Documentation: Maintain clear documentation for system configurations, processes, issue logs, and resolutions. Provide training and support resources to end users to improve system adoption and reduce repetitive queries.

• Compliance & Governance: Ensure application usage and upgrades comply with internal IT governance, data security policies, and audit requirements.

• Continuous Improvement: Identify opportunities to streamline workflows, automate manual processes, and improve ERP reporting capabilities through D365 BC features or integration with Microsoft Power Platform tools.

Requirements

• Degree or Diploma in Information Systems, Computer Science, or a related discipline
• 3–5 years of experience in supporting and administering Microsoft Dynamics 365 Business Central (or Navision) - Mandatory
• Strong understanding of ERP processes in Finance, Procurement, and Supply Chain
• Experience in implementing functional changes, supporting upgrades, and resolving production issues
• Familiarity with Microsoft Power Platform (Power Automate, Power BI) is a plus
• Proven ability to coordinate system upgrades, including testing and stakeholder communication
• Strong problem-solving skills, documentation discipline, and ability to manage multiple requests
• Excellent communication and collaboration skills to work with cross-functional teams and vendors'

JOB REQUIREMENTS

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BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division