Senior Associate, People Technology Services

About the role

Job Description

As a Senior Associate, People Technology Services, you implement and manage Human Resources (HR) technology platforms, optimize digital HR processes, and ensure data integrity and security. You troubleshoot technical issues, train teams on new digital solutions, and support the seamless integration of HR systems across the organization. Your mission is to improve the efficiency and user experience of HR technology, enabling the organization to leverage digital tools for enhanced people management and strategic decision-making. Your work directly influences the effectiveness of HR operations, the employee experience, and the organization’s ability to derive insights from workforce data. You serve as an individual contributor within the People Technology Services function, focused on executing operational and functional strategies. You spend the majority of your time delivering and implementing HR technology solutions, applying professional judgment and specialized knowledge. You apply a working knowledge of HR systems and technology to deliver outcomes that impact your immediate work area and occasionally beyond. Your decisions typically involve selecting appropriate methods and processes to complete technical assignments related to HR systems. You address routine and non-routine problems, and influence others by explaining relevant facts, practices, and policies. You work independently with general direction, adhering to established procedures, compliance requirements, and quality standards, seeking guidance for more complex issues.

Additional Detail:

Leadership & Autonomy

• Works under little guidance due to previous experience/breadth and depth of knowledge on technical processes and organizational objectives

• Works independently to determine methods and procedures on new assignments using engineering-related knowledge

• Checks own work for accuracy and possibly the work of level below

• May be advised by levels above

Decision Making & Impact

• Decisions typically focus on methods, tactics, and processes to complete technical tasks

• Exercises discretion and judgment in prioritizing requests and interpreting/adapting procedures, processes, and techniques

• Makes some regular decisions independently, sometimes subject to approval

• Decisions may have some impact on results, productivity, and/or expenditures. Work impacts the achievement of operational/technical tasks and possibly the overall workflow/team efficiencies. Errors may cause moderate loss of time or customer/user cost/dissatisfaction

Innovation & Problem Solving

• May make recommendations on new technical processes for own work area

• Solves unique technical and operational challenges within defined parameters and escalates, as needed

• Escalates matters and complex problems as needed

Complexity & Independent Judgement

• With guidance, work on fundamental to moderately complex assignments by applying related knowledge while beginning to understand more advanced subject matter knowledge

• Works on assignments in accordance with detailed guidelines

• Work may require some independent judgment

• Ensures timely and accurate performance of responsibilities

• Seeking a professional with 4-8 years of HRIS experience supporting the Talent Acquisition and/or Onboarding (recruit-to-hire) lifecycle, with a strong focus on managing product enhancement requests, solution development, and delivery.

• The ideal candidate will have experience across HRIS support, product/project management, enhancement delivery, UAT leadership, training, communications, and change management within the TA technology space.

• Preferred experience includes supporting and enhancing iCIMS ATS and ServiceNow Onboarding/Offboarding platforms.

Scope of Knowledge, Work & Experience

• Applies working knowledge of the job and policies/practices and performs a range of assignments and projects
• Demonstrates working knowledge in written, interpersonal, analytical, application areas and technical fields
• Works on small-scope assignments, applying intermediate level of professional methods/knowledge

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