Support Engineer Intern

About the role

Singapore, Singapore

Company: Singtel Group

Make an Impact by:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

• Involve in client platform implementation/upgrade project.

• Perform Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Skills for Success:

• Nitec/Higher Nitec/Diploma in an IT-related discipline

• Desktop troubleshooting skills

• Good communication and interpersonal skills

• Enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software

• Familiar with the use of iOS and Android devices.

• A good team player with good communication skills