Security Analyst Soc Tier 2

About the role

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and trust with key stakeholders.
• Understand clients' security objectives and business drivers, and develop tailored solutions to meet their unique needs.
• Conduct regular check-ins with clients to review service delivery, performance metrics, and overall satisfaction.
• Monitor client accounts for potential issues and risks, and proactively address them before they become problems.
• Collaborate with internal teams (e.g., sales, security operations, technical support) to ensure seamless delivery of services to clients.
• Develop and maintain a deep understanding of the MSSP market, competitive landscape, and emerging trends.
• Participate in the development of new service offerings and go-to-market strategies to drive growth and retention.
• Provide regular status updates and reports to management on client satisfaction, service delivery, and revenue growth.

Requirements

• Bachelor's degree in business, technology, or related field.
• 5+ years of customer success or account management experience in the technology or cybersecurity industry.
• Strong communication skills, both written and verbal, with the ability to effectively present information to clients and internal stakeholders.
• Excellent problem-solving skills, with the ability to think creatively and strategically to identify solutions to complex challenges.
• Strong project management skills, with the ability to manage multiple priorities and stakeholders simultaneously.
• Knowledge of cybersecurity concepts, technologies, and best practices.
• Familiarity with managed security service providers and their offerings.
• Experience with SIEM, XDR, and SOAR systems (e.g., Splunk, PA Cortex XDR, MS Sentinel) preferred.
• Professional certifications such as CISSP, CISA or CISM are preferred.
• Candidates with even less experience will be considered as Assistant Security Analyst (Tier-1)

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Free company coach is provided. Interested parties please send full resume with expected salary by clicking 'Apply Now'.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

To learn more, please visit Macroview’s website at: www.macroview.com